Help & FAQ

1. Open the Chrome Web Store listing
2. Click "Add to Chrome"
3. Click the puzzle-piece icon in the toolbar and pin RedactPro so it's always visible
4. Open any page and click the icon to start redacting

RedactPro works on Chrome, Edge, Brave, Arc, and any other Chromium-based browser.

Click the puzzle-piece icon to the right of the address bar — it shows all your installed extensions. Find RedactPro and click the pin icon next to it. The RedactPro icon will then live permanently in your toolbar.

RedactPro lets you blur, pixelate, or redact any element on a webpage in one click. It's built for hiding sensitive info — emails, API keys, customer data, balances — before you take a screenshot or record a demo video.

Free users get 3 redactions per page-load with all 4 redact modes. Pro ($29 lifetime) unlocks unlimited redactions, auto-detection of 11 sensitive patterns, and screenshot-with-redactions.

• Blur — soft 10px blur. Layout intact; hint of original shape remains.
• Pixelate — chunky and unreadable, looks intentional in screen recordings.
• Black bar — solid opaque redaction. Clean, professional.
• Custom color — match your brand colors with any hex value.

Switch modes from the popup. Whatever mode is active applies to your next redaction.

Pro auto-detect (Alt+Shift+E) scans the page for 11 patterns:

• Email addresses
• OpenAI API keys (sk-... and pk-...)
• Anthropic API keys (sk-ant-...)
• GitHub personal access tokens (ghp_..., ghs_..., etc.)
• AWS access keys (AKIA...)
• Slack tokens (xoxb-...)
• JWTs (eyJ...)
• IPv4 addresses
• Credit card numbers
• Social Security numbers (US format)
• UUIDs

It does NOT redact arbitrary names or numbers — only matches against these specific patterns. To redact something else, click it manually.

1. Open the popup, pick a redact mode
2. Click "Drag a region to redact"
3. The popup closes; cursor becomes a crosshair
4. Click and drag a rectangle anywhere on the page
5. Release — the region is now redacted
6. Press Esc at any point to cancel

Double-click any redacted element or region to remove just that one redaction.

To remove ALL redactions on the page at once, open the popup and click "Clear all redactions".

• Alt+Shift+R — start click-to-select redact mode
• Alt+Shift+E — auto-detect & redact (Pro)
• Esc — cancel a click or drag interaction

You can rebind these in chrome://extensions/shortcuts.

It was emailed to the address you used at Stripe checkout, sent from [email protected]. The subject line starts with "Your RedactPro Pro license".

If you don't see it within 5 minutes:

1. Check your spam folder
2. Use the resend license page
3. Still nothing? Email us and we'll resolve it within 12h

1. Click the RedactPro icon in your Chrome toolbar
2. Click "Activate license" at the bottom of the popup
3. Paste the license key (format: RP-XXXX-XXXX-XXXX-XXXX)
4. Enter the email you used at checkout
5. Click "Activate"

The popup will show "PRO" in the top-right and unlock all Pro features.

Yes — one license works on up to 10 devices on the same email. Just paste the same key on each device.

If you need more than 10, email us at [email protected] — we'll usually just expand it.

Open the popup → click "Sign out / change device" in the Pro panel. The device is freed; you can re-activate any time with the same key.

Yes. Just install RedactPro on the new device, click "Activate license", and paste your existing key. No need to re-purchase.

$29 USD lifetime. One-time payment, no subscription, no recurring fees. Includes all current and future Pro features.

RedactPro runs entirely in your browser — there's nothing for us to keep paying for. No servers serving redactions, no AI inference, no per-user infrastructure cost. Charging monthly for software with zero variable cost felt wrong, so we don't.

Yes — 14 days, no questions asked. Email [email protected] with your purchase email and we'll process it within 24h.

Not yet. We're collecting interest. If you want to deploy RedactPro across your team, email [email protected] with how many seats and we'll work out a deal.

Yes. After purchase, Stripe sends an automated receipt. For a custom invoice with company name, VAT number, and PO reference, email [email protected] with the details and we'll resend.

Stripe handles checkout, so: Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, Link, and most regional methods. PayPal is not currently supported.

No. The redaction happens locally in your browser via CSS and DOM overlays. We have no servers that read your page content. Auto-detect runs entirely client-side using regex patterns shipped with the extension.

• Locally on your device: your preferred mode, color, and Pro license status
• For paying users: your email address (via Stripe) and license activations (via our license server)
• Nothing else. No analytics inside the extension, no telemetry, no tracking pixels.

See our privacy policy for the full breakdown.

RedactPro is a visual aid for screensharing and screenshots, not cryptographic redaction. The underlying HTML is unchanged — a determined viewer with developer tools could potentially recover the original content.

For high-stakes use (medical, legal, regulated data), redact the source files with proper tooling. For 95% of demo / tutorial / screenshot use cases, RedactPro is exactly what you need.

1. Right-click the RedactPro icon → "Inspect popup"
2. Look for errors in the Console tab
3. Send us a screenshot at [email protected]

Most "blank popup" issues come from a Chrome update reset — click "Reload" on the extension at chrome://extensions.

A small number of sites use heavy CSS (e.g., !important on every element) or shadow DOMs (e.g., some Google products) that conflict with our overlay layer. If you find one:

1. Tell us the URL via email
2. We typically fix the conflict within 48h and ship an update

Auto-detect uses regex patterns. If we missed a format you'd expect (e.g., a Stripe key, a Twilio token), email us — we add new patterns regularly. In the meantime, click the missed item manually.

Manifest V3 is sometimes affected by Chrome major-version updates. Try:

1. Go to chrome://extensions
2. Click "Reload" on RedactPro
3. If still broken, uninstall and reinstall (your license stays active)

If a Chrome update breaks RedactPro, we usually ship a fix within 24h.

Free tier allows 3 redactions per page-load. Reload the page to reset the counter, or upgrade to Pro for unlimited.

The email you typed in the popup must match the one you used at Stripe checkout. Check your purchase confirmation email for the exact address (case-insensitive, but the address itself must match).

If you bought with the wrong email, email us at [email protected] and we'll move the license.

Not currently. We may open-source the free-tier code in future, once the product is stable. The Pro features will remain proprietary.

• activeTab — apply redactions to the page you're viewing when you click the icon
• storage — save your preferred mode and color locally
• scripting — inject the redaction tool into the active tab
• downloads — save Pro screenshots to your Downloads folder
• alarms — re-validate license every 24h
• licenses.redactpro.io — license verification

No <all_urls>, no broad host permissions. Strictly minimum.

Edge: shipping shortly — same MV3 code. Firefox: 4-6 weeks (MV3 web extensions). Safari: requires a separate App Store app, on the longer-term roadmap.

Custom regex packs are on the roadmap as a Pro feature. If you want it now, email us with your pattern and we'll add it to the default set if it's broadly useful.